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Gamesa works tirelessly to strengthen its relationship with its customers and cater to their full spectrum of needs, developing products and services that surpass their expectations and evidence the company's pledges of honesty, professional responsibility and transparency, areas on which it goes beyond legal requirements.
To improve communication channels with and guarantee the highest quality products and services for its customers, Gamesa believes it is essential to nurture close relationships and a permanent dialogue with them. The company uses mechanisms and procedures to facilitate constant feedback from customers, extends its personalised customer service by opening new sales offices, provides information on products and addresses queries and complaints.
Gamesa conducts a customer satisfaction project (CSP) survey every two years. This facae-to-face poll of key customers is a tool for direct communication with customers and assesses the quality of Gamesa's products and services. It assesses issues related to development phases, construction and operation of projects, generating a satisfaction index for each phase and an overview of overall perceptions of the company. The 2014 CSP polled 71 customers in 17 countries, representing 81% of MW sales.
Gamesa also reinforces its commercial relationships by participating in the most important sector trade fairs and organising events with customers, such as conferences and presentations on products and technology services.
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